Returns, Refunds, and Complaints at Flowers Earlsfield
Our Fresh Flowers Guarantee in Earlsfield
At Flowers Earlsfield, we pride ourselves on being your trusted local Earlsfield florist. Serving both households and businesses in the community, our flowers are selected and arranged with care to ensure exceptional freshness upon delivery. We strive to delight every customer with our beautiful bouquets, backed by our Fresh Flowers Guarantee unique to Earlsfield.
Damaged-On-Arrival Policy
While we take every precaution to protect our arrangements during transit, occasionally mishaps do occur. If your flowers arrive damaged, wilted, or otherwise not in the immaculate condition you expect, please contact us as soon as possible after delivery. To help us resolve your concern swiftly, we recommend providing clear photographs of the damage and details concerning your order. Our team will promptly assess the situation and strive to make it right for you.
Freshness Window
We guarantee the freshness of our blooms for a minimum of 5 days from the date of delivery, assuming proper care instructions are followed. Should your flowers show significant signs of wilting or poor condition within this freshness window, please reach out to us immediately so we can assist. We want every customer in Earlsfield to enjoy their flowers for as long as possible.
Refunds and Replacement Options
Your satisfaction means everything to us. If your order falls short of our Fresh Flowers Guarantee due to issues such as damage on arrival, transit delays impacting freshness, or unsuitable blooms, we are happy to discuss replacement or refund options. Our customer team will review your case, and depending on the situation, may:
- Provide a full or partial refund to your original payment method
- Send a replacement bouquet at the earliest available delivery slot
- Offer store credit towards a future order
We aim to resolve all refund or replacement requests within a reasonable timeframe so you can enjoy the Flowers Earlsfield experience with confidence.
Complaints Process
We understand that feedback is essential to improve our service. If you have a complaint about any aspect of your order or our service—including flower quality, delivery experience, or customer care—we encourage you to contact us with the details of your concern. We ask for your order information and a thorough description of the issue so we can investigate fully. Our priority is to respond to all genuine complaints within three working days, always with the intention of achieving a fair and satisfactory resolution.
Why Trust Flowers Earlsfield?
As a dedicated local Earlsfield florist, we take our reputation seriously. Our close-knit team lives and works locally, offering a personal touch with every order. Whether serving families, businesses, schools, or restaurants, you can rely on Flowers Earlsfield to deliver both beautiful flowers and attentive aftercare, every time.
Contact Us
If you need to request a return, refund, or to submit a complaint, please use our contact form or reach out to us via your preferred method as listed on our website. Our team is always happy to help, ensuring our Earlsfield customers always receive flowers as fresh, vibrant, and delightful as promised.
